We understand and share your concern about privacy and want to assure you that we'll treat your information just as cautiously as we would our own. ChimeTime.com is committed to making certain that your privacy is protected and we have taken numerous precautions to guard your security while you make a purchase online. Our goal is to make you feel as comfortable shopping on our web site as you would shopping at a retail showroom. To make this notice easy to find, it can be accessed at the bottom of every page on our web site as well as at every point where personally identifiable information may be requested.
This privacy notice discloses the privacy practices for ChimeTime.com and applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data and how you can correct any inaccuracies in the information.
The security procedures in place to protect the misuse of your information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We are a professional, highly ethical organization and we would never sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process and ship an order.
We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name and location. We do obtain the customer's consent prior to posting the testimonial to show their name (typically first name and last name initial) and location along with their testimonial.
If you were referred to our site by another site and that site participates in our affiliate program, we will store the affiliate ID for that site as a cookie and your IP address. Should you place an order, we use this information to pay the appropriate commission to the affiliate.
We request information from you on our order form. When an order is placed, we collect basic information including your name, billing address, phone number, email address, shipping address and credit card information. We use this information to process and confirm your order. If you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's name and address. All of this information is used for billing purposes and to fill your order. If we have trouble processing an order, we'll use this information to contact you.
Aside from the previously mentioned third parties involved in the processing of your order, we do not sell, distribute or lease your personal information to any other entities unless we are required by law to do so. If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
Under certain circumstances we may have one of our suppliers "drop ship" or ship an order directly to you. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We use "cookies" on this site. A cookie is a block of text stored in a file on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site and to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. We only use this information for statistical analysis purposes. Usage of a cookie is in no way linked to any personally identifiable information on our site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Acceptance of cookies is not a requirement to browse our site; however our shopping cart does require the acceptance of cookies to work properly. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame.
Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
3rd Party Advertising Companies
Your IP address, browser type and all pages that you access are logged for site administrative and statistical purposes. In addition, we log the URL of the page that referred you to our site.
This web site contains links to other web sites. Please be aware that we do not have any control over these external web sites and therefore we are not responsible for their content or privacy practices. Should you leave our web site via any of these links, we encourage you to read their privacy statements before providing any personally identifiable information.
Your Access to and Control over Information
You can do the following at any time by contacting us via the postal address, email address or toll-free phone number provided on our Contact Us page:
Learn what data we have about you, if any.
Change or correct any data we have about you.
Opt out of receiving future emails from us.
Express any concern you have about our use of your data.
Unfortunately, due to various legal and record keeping requirements, we are required to maintain records about your purchases on this web site.
Secure Ordering Process
We take numerous precautions to protect your information. When you submit sensitive information via the web site, your information is protected both online and offline.
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The ChimeTime.com web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. You can verify this by looking for a closed lock icon at the bottom or top of your web browser, or looking for "https" at the beginning of the address of the web page. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet or have any further questions regarding your online security, please feel free to contact us via our toll-free number provided on our Contact Us page.